@import url('https://fonts.googleapis.com/css2?family=Barlow:wght@400;500;600&family=Barlow+Condensed:wght@600;700&family=DM+Mono:wght@400;500&display=swap');

:root {
  --navy: #131D2B;
  --lightblue: #8FC5CC;
  --sand: #E8D5C5;
  --ochre: #CD5F38;
  --eucalypt: #304439;
  --navy-dim: rgba(19,29,43,0.07);
  --sidebar-w: 260px;
  --topbar-h: 64px;
}

* { box-sizing: border-box; margin: 0; padding: 0; }
html, body { height: 100%; font-family: 'Barlow', sans-serif; background: #F5F4F0; color: var(--navy); }

/* ── SIDEBAR ── */
.sidebar {
  position: fixed; top: 0; left: 0; bottom: 0; width: var(--sidebar-w);
  background: var(--navy); display: flex; flex-direction: column; z-index: 100;
}
.brand-bar { padding: 22px 20px 18px; border-bottom: 1px solid rgba(232,213,197,0.1); }
.brand-row { display: flex; align-items: center; gap: 12px; }
.plus-svg { width: 36px; height: 36px; flex-shrink: 0; }
.brand-name { font-family: 'Barlow Condensed', sans-serif; font-weight: 700; font-size: 16px;
  letter-spacing: 0.12em; color: var(--lightblue); text-transform: uppercase; }
.brand-sub { font-size: 11px; color: rgba(232,213,197,0.5); margin-top: 2px; }

.nav-section-label { padding: 14px 18px 6px; font-size: 10px; font-weight: 600;
  letter-spacing: 0.14em; color: rgba(232,213,197,0.4); text-transform: uppercase; }
.nav-link { display: flex; align-items: center; gap: 10px; padding: 10px 18px; font-size: 13px;
  font-weight: 500; color: rgba(232,213,197,0.65); text-decoration: none;
  border-left: 3px solid transparent; transition: all 0.13s; }
.nav-link:hover { background: rgba(143,197,204,0.08); color: var(--sand); border-left-color: rgba(143,197,204,0.3); }
.nav-link.active { background: rgba(143,197,204,0.12); color: var(--lightblue); border-left-color: var(--lightblue); }
.nav-link svg { width: 16px; height: 16px; flex-shrink: 0; }

.sidebar-footer { margin-top: auto; padding: 16px 18px; border-top: 1px solid rgba(232,213,197,0.08);
  display: flex; align-items: center; gap: 10px; }
.user-av { width: 32px; height: 32px; border-radius: 8px; background: var(--eucalypt);
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700; color: var(--lightblue); flex-shrink: 0;
  font-family: 'Barlow Condensed', sans-serif; }
.user-name { font-size: 12.5px; font-weight: 600; color: var(--sand); }
.user-role { font-size: 10px; color: rgba(232,213,197,0.45); }
.logout-btn { margin-left: auto; font-size: 11px; color: rgba(232,213,197,0.4);
  text-decoration: none; padding: 4px 8px; border-radius: 5px; }
.logout-btn:hover { background: rgba(205,95,56,0.15); color: var(--ochre); }

/* ── MAIN LAYOUT ── */
.main-wrap { margin-left: var(--sidebar-w); min-height: 100vh; display: flex; flex-direction: column; }
.topbar { height: var(--topbar-h); background: #fff; border-bottom: 1px solid rgba(19,29,43,0.08);
  display: flex; align-items: center; padding: 0 28px; gap: 16px; position: sticky; top: 0; z-index: 50; }
.topbar-title { font-family: 'Barlow Condensed', sans-serif; font-weight: 700; font-size: 18px;
  letter-spacing: 0.06em; color: var(--navy); text-transform: uppercase; }
.topbar-meta { font-size: 12px; color: #9aaba4; margin-left: 4px; font-family: 'DM Mono', monospace; }
.topbar-right { margin-left: auto; display: flex; align-items: center; gap: 10px; }
.page-content { flex: 1; padding: 28px; }

/* ── BUTTONS ── */
.btn { display: inline-flex; align-items: center; gap: 7px; font-size: 13px; font-weight: 600;
  padding: 8px 16px; border-radius: 8px; cursor: pointer; font-family: 'Barlow', sans-serif;
  letter-spacing: 0.02em; border: 1.5px solid transparent; transition: all 0.15s; text-decoration: none; }
.btn-primary { background: var(--eucalypt); color: var(--sand); border-color: var(--eucalypt); }
.btn-primary:hover { background: #253832; border-color: #253832; }
.btn-accent { background: var(--ochre); color: #fff; border-color: var(--ochre); }
.btn-accent:hover { background: #b5502c; border-color: #b5502c; }
.btn-outline { background: transparent; border-color: rgba(19,29,43,0.2); color: var(--navy); }
.btn-outline:hover { border-color: var(--navy); background: rgba(19,29,43,0.04); }
.btn-sm { font-size: 11.5px; padding: 5px 12px; }
.btn-ghost { background: transparent; border-color: transparent; color: #9aaba4; }
.btn-ghost:hover { color: var(--navy); background: var(--navy-dim); }

/* ── STAT CARDS ── */
.stats-row { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 28px; }
.stat-card { background: #fff; border: 1px solid rgba(19,29,43,0.08); border-radius: 12px; padding: 18px 20px; }
.stat-label { font-size: 10.5px; font-weight: 600; letter-spacing: 0.1em; color: #9aaba4; text-transform: uppercase; }
.stat-value { font-size: 32px; font-weight: 700; color: var(--navy); margin-top: 6px;
  font-family: 'Barlow Condensed', sans-serif; }
.stat-accent { color: var(--ochre); }
.stat-blue { color: #1E6B73; }

/* ── CUSTOMER TABLE ── */
.card { background: #fff; border: 1px solid rgba(19,29,43,0.08); border-radius: 12px; overflow: hidden; }
.card-header { padding: 16px 20px; border-bottom: 1px solid rgba(19,29,43,0.07);
  display: flex; align-items: center; justify-content: space-between; }
.card-title { font-family: 'Barlow Condensed', sans-serif; font-weight: 700; font-size: 14px;
  letter-spacing: 0.08em; text-transform: uppercase; color: var(--navy); }
.search-box { display: flex; align-items: center; gap: 8px; background: #F5F4F0;
  border: 1px solid rgba(19,29,43,0.1); border-radius: 8px; padding: 0 12px; }
.search-box input { border: none; background: transparent; font-size: 13px; padding: 8px 0;
  color: var(--navy); font-family: 'Barlow', sans-serif; outline: none; width: 220px; }
.search-box input::placeholder { color: #b0bbb7; }

table { width: 100%; border-collapse: collapse; }
th { padding: 10px 16px; font-size: 10.5px; font-weight: 700; letter-spacing: 0.1em;
  text-transform: uppercase; color: #9aaba4; text-align: left; border-bottom: 1px solid rgba(19,29,43,0.07); }
td { padding: 13px 16px; font-size: 13px; color: var(--navy); border-bottom: 1px solid rgba(19,29,43,0.05); }
tr:last-child td { border-bottom: none; }
tr:hover td { background: #FAFAF8; }
.cust-row { cursor: pointer; }
.cust-av { width: 34px; height: 34px; border-radius: 9px; background: var(--eucalypt);
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700; color: var(--lightblue);
  font-family: 'Barlow Condensed', sans-serif; flex-shrink: 0; }
.cust-name-cell { display: flex; align-items: center; gap: 10px; }
.cust-name { font-weight: 600; }
.cust-nmi { font-size: 11px; color: #9aaba4; font-family: 'DM Mono', monospace; margin-top: 2px; }

/* ── STATUS CHIPS ── */
.chip { display: inline-flex; align-items: center; gap: 5px; font-size: 10.5px; font-weight: 600;
  padding: 3px 10px; border-radius: 20px; letter-spacing: 0.04em; text-transform: uppercase; }
.chip-urgent { background: #FBE9E1; color: #7a2e16; }
.chip-open { background: #E0F2F4; color: #1E6B73; }
.chip-closed { background: #EEF0EE; color: #4a5a52; }
.chip-dot { width: 6px; height: 6px; border-radius: 50%; }
.chip-urgent .chip-dot { background: #CD5F38; }
.chip-open .chip-dot { background: #8FC5CC; }
.chip-closed .chip-dot { background: #a0b0a8; }

/* ── DETAIL PAGE ── */
.detail-grid { display: grid; grid-template-columns: 1fr 340px; gap: 20px; }
.comm-list { display: flex; flex-direction: column; gap: 16px; padding: 20px; }
.comm-item { display: flex; gap: 12px; }
.comm-av { width: 36px; height: 36px; border-radius: 10px; display: flex; align-items: center;
  justify-content: center; font-size: 12px; font-weight: 700; flex-shrink: 0;
  font-family: 'Barlow Condensed', sans-serif; }
.av-cust { background: #E0F2F4; color: #1E6B73; }
.av-team { background: rgba(48,68,57,0.12); color: var(--eucalypt); }
.comm-body { flex: 1; }
.comm-header { display: flex; align-items: center; gap: 8px; margin-bottom: 6px; flex-wrap: wrap; }
.comm-sender { font-size: 12.5px; font-weight: 600; }
.comm-time { font-size: 11px; color: #9aaba4; }
.type-tag { font-size: 10px; font-weight: 600; padding: 2px 9px; border-radius: 20px;
  letter-spacing: 0.05em; text-transform: uppercase; }
.tt-complaint { background: #FBE9E1; color: #7a2e16; }
.tt-feedback { background: #FDF2E3; color: #7a4a10; }
.tt-reply { background: #E0F2F4; color: #1E6B73; }
.tt-action { background: #EAF2EC; color: #2a5436; }
.comm-bubble { font-size: 13px; color: #2a3830; line-height: 1.65;
  background: #FAFAF8; padding: 12px 16px; border-radius: 10px; border: 1px solid rgba(19,29,43,0.07); }

.reply-bar { padding: 16px 20px; border-top: 1px solid rgba(19,29,43,0.08); background: #fff; display: flex; gap: 10px; }
.reply-bar textarea { flex: 1; font-size: 13px; padding: 10px 14px; border-radius: 9px;
  border: 1.5px solid rgba(19,29,43,0.12); resize: none; height: 60px;
  font-family: 'Barlow', sans-serif; color: var(--navy); outline: none; background: #F5F4F0; transition: border 0.15s; }
.reply-bar textarea:focus { border-color: var(--eucalypt); background: #fff; }

/* ── SIDEBAR PANEL ── */
.side-panel { display: flex; flex-direction: column; gap: 16px; }
.panel-card { background: #fff; border: 1px solid rgba(19,29,43,0.08); border-radius: 12px; overflow: hidden; }
.panel-head { padding: 13px 16px; border-bottom: 1px solid rgba(19,29,43,0.07);
  display: flex; align-items: center; justify-content: space-between; }
.panel-title { font-family: 'Barlow Condensed', sans-serif; font-weight: 700; font-size: 12px;
  letter-spacing: 0.1em; text-transform: uppercase; color: var(--navy); }
.panel-body { padding: 14px 16px; }
.info-row { display: flex; justify-content: space-between; align-items: flex-start;
  padding: 6px 0; border-bottom: 1px solid rgba(19,29,43,0.05); font-size: 12.5px; }
.info-row:last-child { border-bottom: none; }
.info-label { color: #9aaba4; font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.06em; }
.info-val { color: var(--navy); font-weight: 500; text-align: right; font-family: 'DM Mono', monospace; font-size: 12px; }

.fu-item { display: flex; align-items: flex-start; gap: 10px; padding: 10px 0;
  border-bottom: 1px solid rgba(19,29,43,0.05); }
.fu-item:last-child { border-bottom: none; }
.fu-check { width: 20px; height: 20px; border-radius: 6px; border: 1.5px solid rgba(19,29,43,0.2);
  display: flex; align-items: center; justify-content: center; cursor: pointer; flex-shrink: 0;
  margin-top: 1px; transition: all 0.15s; background: #fff; }
.fu-check.ticked { background: var(--eucalypt); border-color: var(--eucalypt); }
.fu-check svg { width: 11px; height: 11px; stroke: #fff; stroke-width: 2.5;
  fill: none; stroke-linecap: round; stroke-linejoin: round; }
.fu-title { font-size: 12.5px; font-weight: 600; color: var(--navy); }
.fu-done .fu-title { text-decoration: line-through; color: #9aaba4; }
.fu-meta { font-size: 10.5px; color: #9aaba4; margin-top: 3px; }
.mini-av { width: 14px; height: 14px; border-radius: 4px; background: var(--eucalypt); color: var(--sand);
  font-size: 8px; font-weight: 700; display: inline-flex; align-items: center; justify-content: center; vertical-align: middle; }

/* ── MODAL ── */
.modal-overlay { position: fixed; inset: 0; background: rgba(19,29,43,0.55); z-index: 200;
  display: flex; align-items: center; justify-content: center; }
.modal-box { background: #fff; border-radius: 14px; padding: 26px; width: 400px;
  border: 1px solid rgba(19,29,43,0.1); }
.modal-title { font-family: 'Barlow Condensed', sans-serif; font-weight: 700; font-size: 18px;
  letter-spacing: 0.06em; text-transform: uppercase; color: var(--navy); margin-bottom: 20px; }
.form-field { margin-bottom: 14px; }
.form-field label { font-size: 10.5px; font-weight: 700; color: #9aaba4; display: block;
  margin-bottom: 6px; text-transform: uppercase; letter-spacing: 0.1em; }
.form-field input, .form-field select, .form-field textarea {
  width: 100%; font-size: 13px; padding: 9px 12px; border-radius: 8px;
  border: 1.5px solid rgba(19,29,43,0.12); background: #F5F4F0; color: var(--navy);
  font-family: 'Barlow', sans-serif; outline: none; transition: border 0.15s; }
.form-field input:focus, .form-field select:focus, .form-field textarea:focus {
  border-color: var(--eucalypt); background: #fff; }
.modal-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 22px; }

/* ── FILTER BAR ── */
.filter-bar { display: flex; align-items: center; gap: 10px; margin-bottom: 20px; }
.filter-btn { font-size: 12px; font-weight: 600; padding: 6px 14px; border-radius: 20px;
  border: 1.5px solid rgba(19,29,43,0.15); background: #fff; color: #9aaba4; cursor: pointer;
  font-family: 'Barlow', sans-serif; text-decoration: none; transition: all 0.13s; }
.filter-btn:hover { border-color: var(--navy); color: var(--navy); }
.filter-btn.active { background: var(--navy); color: var(--sand); border-color: var(--navy); }
.filter-btn.urgent-active { background: var(--ochre); color: #fff; border-color: var(--ochre); }

/* ── LOGIN ── */
.login-page { min-height: 100vh; display: flex; }
.login-left { width: 420px; background: var(--navy); display: flex; flex-direction: column;
  justify-content: center; padding: 60px 50px; }
.login-right { flex: 1; display: flex; align-items: center; justify-content: center; background: #F5F4F0; }
.login-form-box { width: 100%; max-width: 380px; }
.login-tagline { font-size: 13px; color: rgba(232,213,197,0.5); margin-top: 32px; line-height: 1.7; }
.login-title { font-family: 'Barlow Condensed', sans-serif; font-weight: 700; font-size: 28px;
  letter-spacing: 0.06em; text-transform: uppercase; color: var(--navy); margin-bottom: 8px; }
.login-sub { font-size: 13px; color: #9aaba4; margin-bottom: 28px; }
.error-msg { background: #FBE9E1; border: 1px solid #f0c4b0; color: #7a2e16; font-size: 13px;
  padding: 10px 14px; border-radius: 8px; margin-bottom: 16px; }

/* ── EMPTY STATE ── */
.empty-state { padding: 50px 20px; text-align: center; }
.empty-state p { font-size: 13px; color: #9aaba4; margin-top: 10px; }

/* ── BREADCRUMB ── */
.breadcrumb { display: flex; align-items: center; gap: 6px; font-size: 12px; color: #9aaba4; margin-bottom: 20px; }
.breadcrumb a { color: #9aaba4; text-decoration: none; }
.breadcrumb a:hover { color: var(--navy); }
.breadcrumb-sep { opacity: 0.5; }

/* ── TOAST ── */
.toast { position: fixed; bottom: 24px; right: 24px; background: var(--navy); color: var(--sand);
  font-size: 13px; padding: 12px 20px; border-radius: 10px; z-index: 999;
  transform: translateY(80px); opacity: 0; transition: all 0.25s ease; border-left: 4px solid var(--lightblue); }
.toast.show { transform: translateY(0); opacity: 1; }
.toast.error { border-left-color: var(--ochre); }

/* ── RECENT ACTIVITY ── */
.activity-item { display: flex; gap: 10px; padding: 10px 0; border-bottom: 1px solid rgba(19,29,43,0.05); font-size: 12.5px; }
.activity-item:last-child { border-bottom: none; }
.activity-dot { width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; margin-top: 5px; }

@media (max-width: 900px) {
  .stats-row { grid-template-columns: repeat(2, 1fr); }
  .detail-grid { grid-template-columns: 1fr; }
}